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Patient Relations

We Want You to Have Your Voice

Patient Relations offers patients and families a voice to share compliments, concerns and feedback about their experience with the care they received at Homewood. We believe that the patient’s voice is important to help us identify opportunities for quality improvement.

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The Patient Relations Advisor​

A patient relations advisor will listen to concerns and provide support as needed, facilitate a review and resolution of patient/client concerns, collaborate with the treatment team to ensure concerns are addressed, escalate concerns as needed and receive and pass on compliments or feedback.

Contact us by e-mail at

The Patient Relations Process​

All feedback from patients and families is valued. In most cases, we will need the patient/client’s permission before providing personal health information or investigating the concern.

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Current Patient/Client or Family Member

  • Share your feedback with a member of your treatment team first
  • Call 1-866-839-2594 ext 32711 or visit the Patient Relations Office (located across from the library) if you feel your concern has not been addressed satisfactorily by your treatment team or if you would like further assistance

Previous Patient/Client or Family Member

  • Call  1-866-932-0037 ext 32711 to talk to an advisor about your feedback or concern
  • Send an email or letter detailing your feedback/concern to Homewood Health Centre, Patient Relations, 150 Delhi St. Guelph ON, N1E 6K9
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