At Homewood Health respect for the confidentiality and the privacy of our patients, clients, customers and colleagues is a cornerstone of our business. The confidentiality, privacy and security of personal information is assured through Homewood Health’s adherence to the Ten Privacy Principles as defined by the Canadian Standards Association and through compliance with Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy legislation. In addition, Homewood Health employees are bound by a Confidentiality Agreement as a condition of employment.
We collect your personal information directly from you, or from the person acting on your behalf. Depending on the treatment or services you access, the personal information that we collect may include, for example, your demographic information such as age, marital status, education status, health card number, psychiatric and health history, records of your interaction with Homewood Health and the services or care that you received during those visits. We only collect information we need to treat or provide service to you. Occasionally, we collect personal information about you from other health service providers, if we have obtained your consent to do so or if the law permits. We strive to keep your personal information as accurate, complete, and up-to-date as possible, taking into account its uses and your interests.
Uses and Disclosures of your Personal Information
We may use and disclose your personal information to:
We will provide you with access to your records within the timeframe legislated under the federal Personal Information Protection and Electronic Documents Act (PIPEDA) or an applicable provincial privacy law declared substantially similar. We may also request an extension where provisions allow.
If, after reviewing your records, you demonstrate that they are factually incorrect or incomplete and are able to provide factually correct information, Homewood Health will endeavor to register the correction.
Custodians are not required to correct professional opinions or information received from others. If we are unable to make the correction, you may require that a Statement of Disagreement be attached to your record(s). You may also require that your disagreement, or any corrections that were made, be communicated to others involved in your treatment or services and to those to whom the information was previously released.
Your personal information is kept for as long as it remains necessary or relevant for identified purposes, or as required by law. Personal information that is no longer necessary or relevant for the identified purposes or required to be retained by law is destroyed according to Homewood Health policy. Information necessary for research and teaching purposes may be kept indefinitely.
As a patient or client, you may participate in therapy groups. You must not discuss group proceedings outside the group and/or program; to do so is considered a breach of confidentiality and may result in withdrawal from the program or service and/or discharge from Homewood Health. You may be asked to sign a group confidentiality agreement.
Substitute Decision Makers, Trustees, Executors, Custody and Access
Patients and clients have the right to ask for access to their personal information which resides under the custody and control of Homewood Health, subject to PIPEDA or substantially similar provincial privacy law requirements. If you are acting on behalf of another, documentation which supports your authority in this role is required prior to the release of personal information.
A printable version of Homewood Health’s Statement of Information Practices is available.