Are you experiencing treatment-resistant depression or other mood disorders? Outpatient services are available. Find out more

Patient Rights and Responsibilities

The Homewood Health Centre also has a Patient Relations team which offers patients and families a voice to share compliments, concerns and feedback about their experience with the care they received at Homewood. Please click here to learn more.

Below are the rights and expectations as a patient at the Homewood Health Centre. We also have several important policies designed to support a healthy and respectful treatment environment for all patients and encourage you to review these.

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You have the right to:

  • Be treated with respect and dignity
  • Receive information concerning your illness and participate in the assessment of your needs and treatment 
  • Receive appropriate guidance, support and supervision from staff
  • Refuse treatment to the extent permitted by law and be informed of the consequences of your actions
  • Know the hospital rules and regulations that apply to your conduct as a patient
  • Expect that all communications and records pertaining to your care will be treated as confidential
  • Expect the hospital will respond to reasonable requests for service that are within its ability to provide
  • Request to examine your clinical record
  • Be informed if the hospital proposes research affecting your care or treatment – you also have the right to consent to or refuse participation in such research
  • Participate in the planning of your discharge from the hospital
  • Examine your bill regardless of the source of payment
  • Contact your lawyer, family doctor, clergyman and a patient representative

As a patient, you are expected to:

  • Participate and cooperate with hospital staff in your treatment and rehabilitation
  • Respect the rules and regulations of the hospital
  • Co-operate by providing information on past illnesses, hospital visits, medications, or other matters related to your health
  • Respect the rights of other patients and staff
  • Respect the property of other patients, staff, and the hospital; you may be held responsible for any loss or damages incurred by your actions
  • Be responsible for your cleanliness and belongings
  • Keep scheduled appointments or notify staff when you are unable to do so

Policies

Every patient at Homewood Health Centre follows key policies designed to support a healthy and respectful treatment environment for all patients.

Smoking Policy

The Homewood Health Centre is 100% Smoke-Free & Tobacco-Free. Smoking or bringing tobacco-related products onto the property is not permitted. Click here to learn more about our commitment to a smoke-free and tobacco-free campus.

No Latex

Due to allergies, latex products are not permitted at Homewood.

Infection Control

For the protection of our patients and staff, if you are ill or running a fever on the day of your admission, please do not come to the Centre. Call the Admitting Department to reschedule your admission for a time when you are feeling better.

Dress Code Guidelines

To help establish a respectful environment, all patient clothing must be clean and presentable. Specifically prohibited clothing includes military-style clothing or items, scrubs or other medical uniforms, and provocative or revealing clothing (such as muscle shirts, tank tops and excessively tight clothing). Clothing bearing sexually suggestive messages or images or anything related to drugs, alcohol or gambling is also prohibited.

Nightwear Guidelines: Pyjamas, robes and loungewear are permitted on the unit only.

  • Shoes and shirts must be worn at all times and appropriate to the activity. For example, we recommend running/training shoes for gym and outdoor activities.
  • Perfumes, aftershave, cologne and other scented products, such as air fresheners, can trigger a severe allergic response/reaction for some people. We strongly discourage bringing any scents or perfumed products to the Centre.

Influenza Vaccine
Wellington-Dufferin-Guelph Public Health recommends the influenza vaccine for anyone six months of age and older. Please provide proof of influenza vaccine if you have received it. Note the flu vaccine is not required for admission.

Homewood Pharmacy
Homewood has an on-site pharmacy. If it does not carry the prescribed medication you require, we will obtain it from an off-site pharmacy and bill you for the cost of the medication. You will receive a statement and the original receipt, which you can submit to your insurance company for reimbursement.

Medications

When you arrive at Homewood, please bring the following:

  • Full supply that you have at home of all doctor-prescribed oral medications that you are currently taking
  • All doctor-prescribed non-oral medications that you are currently using (creams, puffers, eye drops, nasal sprays, patches, injectable products)
  • Sealed bottles of over-the-counter medications (including herbal and homeopathic medications) only if prescribed by your physician
  • If you suffer from severe allergic reactions, please bring your Epi-pens or Allerject
  • A printed copy of your current medication profile from your local pharmacy/pharmacies and cancel automatic refill at your pharmacy if you have set this up.

 Please do not bring:

  • Opened bottles of over-the-counter medications (e.g. vitamins), herbal drugs or homeopathic remedies (these cannot be used during your stay).
  • Cannabis products (THC/CBD oils)
  • Medications you no longer take

If you have a drug plan, please bring your drug card (and/or spousal card). Homewood has a fully stocked pharmacy on site and our pharmacy provides most medications. If the Homewood pharmacy does not carry a prescribed medication that your attending physician deems necessary, we will use the supply you bring in before ordering an additional supply from an off-site community pharmacy. If it is necessary to order medications from a community pharmacy, the cost of these medications will be billed to you (or your drug plan if billable online). If an amount is owing, you will receive the original receipt, which you can submit to your insurance company for reimbursement. Our Finance Department will send you a statement outlining any charges billed.

Please note: Your medication profile may change during your stay at Homewood. Any discontinued medications during your treatment period will not be returned to you when you are discharged.

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Anti-Violence Statement

It is the policy of the Homewood Health Centre to:

“Promote an abuse‑free, trusting setting where respect for one another and our physical environment is maximized. We do not tolerate violence. Any threatening, hostile, and/or related inappropriate behaviour to self or others will result in immediate action. It could lead to criminal charges, internal sanctions (such as disciplinary action for staff, discharge for a patient) and, where applicable, invoice for property damage.”